At Hello China Fashion, we strive to ensure your shopping experience is as smooth and convenient as possible. We are committed to delivering your orders quickly and efficiently through our trusted delivery partner, Steadfast. Please review our shipping and delivery policy to understand how we handle your orders and what to expect when purchasing from us.
Order Confirmation
Once you place an order on our website, you will receive a confirmation email that includes your order details and a unique order number. Please keep this email as it will help you track your order and manage any inquiries you may have regarding your purchase.
Order Payment Policy
We offer two payment methods to cater to our customer’s preferences:
Advanced Payment: This is where customers pay in full when placing their order. Upon successful payment, we will process and ship your order. No further payments will be required upon delivery.
Cash On Delivery (COD): For customers who prefer to pay upon receiving their products, we offer a COD option. Payment must be made in full to the delivery agent at the time of delivery. Please ensure you have the correct amount ready to avoid any delays.
Shipping & Delivery Timeline
Orders will be processed once payment is confirmed. We aim to dispatch products within 7 business days of receiving payment. Delivery times may vary depending on your location, but typically, you can expect your package to arrive within 3-5 days
You will receive an email once your order has been shipped.
Tracking Orders
We offer a simple way to track your order. Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to check the status of your order in real time through our tracking system on the website.
Cash On Delivery (COD) Terms
For COD orders, please note the following:
– The total amount due for the order will need to be paid at the time of delivery.
– Please ensure that someone is available at the shipping address to make the payment.
– In case of missed delivery attempts, our carrier will contact you to reschedule delivery. Multiple missed attempts may result in order cancellation.
Delivery Fee:
150 tk for the whole of Bangladesh
If we offer free shipping for specific order values or promotional periods, these will be communicated on the website.
Order Issues and Delays
While we strive to deliver orders on time, occasional delays may occur due to unforeseen circumstances such as weather, customs checks, or carrier-related issues. If your order is delayed or there are any problems with delivery, please contact our support team at support@hellochinafashion.com or contact on WhatsApp:+880 1835-411566
We will investigate and provide assistance to resolve the issue as quickly as possible.
Return and Refund Policy
If you are unsatisfied with your order or received a damaged product, please refer to our Return and Refund Policy for Refund and Returns Policy instructions on how to return the product and request a refund.
Contact Information
For any questions or concerns about your order or our shipping and delivery process, feel free to reach out to us at:
Email: support@hellochinafashionhousegmail-com
Phone: +880 1835-411566
We are happy to assist you.